BOOKING CONDITIONS.

Payment For day tours full payment is required at the time of booking. In the case of bookings made over the telephone seats will be held for five days in lieu of payment by cheque. For short breaks a deposit of £45.00 per person will secure your booking, (£65.00 for Continental tours). Full payment is required no later than six weeks before departure (eight weeks for continental tours). If full payment is not received by this date Railtourer reserve the right to cancel the booking without refund. If you cancel your holiday The following charges apply : Period of written notice with cancellation charge as a percentage of total holiday cost : -UK Tours 42 or more days notice - deposit only 41-28 days - 50% 28 days or less - 100%. Continental tours 56 or more days notice - deposit only. 56 - 46 days 60%, 45 days or less - 100%. Cancellation of a day tour more than 28 days before departure on medical grounds and with a medical certificate incurs a charge of £20.00 per person. Cancellation within 28 days of departure - no refund. If we cancel your holiday Although Railtourer will make every effort to operate all our tours as advertised, Railtourer, like any operator, reserves the right to cancel any holiday if the number of bookings is so low as to make the tour non viable. If this situation arises Railtourer will refund all monies paid to Railtourer by the client. If we change your holiday All our holidays are carefully planned but arrangements are made months before departure and on occasion, small changes may be made to your itinerary. If a major change is made (change of hotel for example) you would be notified in writing at least 10 days before departure. Changes such as this would be rare and change of hotel would be to at least a similar standard. In the event of strikes or any other event beyond our control we reserve the right to substitute rail with road and or ferry transport. Responsibilities We undertake to take due care in arranging your holiday and accept liability for any acts or omissions on the part of our staff. However we do not exercise direct control over day to day running of services provided by ferries, hotels, railways, etc. included in our itineraries and all tickets are issued subject to the terms and conditions of that operator. Furthermore, Railtourer will not accept liability or responsibility for delays and difficulties brought about by any fault of that operator. In the event of any cancellation or curtailment of any tour Railtourer day trip or holiday Railtourer will not accept liability for any claim, for whatever reason, above the fare paid for the tour which has been cancelled or curtailed. In the event of delays Railtourer will not accept liability for any onward travel from or to the station at which the tour was joined. We also point out that although charter trains offer a nostalgic, relaxing trip they in particular can be subject to delay as they are not considered ‘time critical’ by the railway authorities. For this reason we do not make compensation payments for late arrival/departure of charter trains. Railtourer will not accept liability for any unrecoverable losses which may arise from delays or cancellation brought about as a result of security alerts, strikes, acts of terror, vandalism, severe weather conditions and other events beyond our control. For this reason you must ensure that your insurance covers you against these eventualities. Luggage. Please bear in mind that passengers are responsible for the conveyance of their own luggage and as such it is advisable not to “overload” oneself and to ensure cases are easily manageable. Missed departures. It is the passengers responsibility to arrive in good time for all departures, on joining and during the tours. Any extra costs incurred as a result of a passenger missing an advertised departure will be the responsibility of the passenger and not of Railtourer. Changing trains. Most tours involve itineraries which involve changing from one train to another. Whilst instructions will be given by our courier and help offered where possible passengers are responsible for making their way from one train to the other. Most stations have lifts or escalators but this is not always the case. Any passenger who has any concerns regarding their ability to accomplish changes of train should enquire at the time of booking. Lost tickets. On tours where passengers are issued with travel tickets Railtourer will not accept liability for any loss of those tickets. Some rail companies will not issue duplicate tickets, others charge a replacement fee. In either case any charge will be borne by the passenger and not by Railtourer. Complaints We hope you will enjoy your tour but should you have cause to complain you should bring the problem to the attention of your courier on the tour. If the problem is not resolved then please put your complaint in writing to our office no later than ten days after the completion of the tour. Insurance cover. We strongly advise that you purchase travel insurance when booking a UK holiday. We will only accept a booking for a continental tour on the understanding that travel insurance is obtained before departure. We have found that amongst many others the Post Office is very competitive, though the choice of insurer is your own. You must ensure that you are covered against risks as detailed in responsibilities above.